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    FAQs

    FAQs

    Q1. Are the leather jackets on your website made from original and quality leather?

    ANS. Yes, all of our leather jackets are crafted from high-quality genuine leather supplied by reputable vendors. To ensure longevity, comfort, and a quality feel, we prioritize the use of real materials.

    Q2. Can I request customization and alteration for the jackets?

    ANS. Yes, we are delighted to inform you that we provide these services on our website where you can customize as well as avail the alteration for your selected products. We consider our customers as the most important part of our organization so we provide every possible facility to them.

    Q3. Do you offer international shipping?

    ANS. Yes, we certainly offer this service as we have got our customers from around the world, and we appreciate every customer for their support throughout, as we provide shipment internationally, you can go to our website and see the payment and shipment criteria over there.

    Q4. Are your leather jackets for both men and women?

    ANS. We have a variety of genuine quality leather jackets which are not gender specific. On our website, you can choose and select any jacket according to your style and suitability and you can see what fits your taste by seeing the products that will indicate you towards specific gender-related designs and features.

    Q5. What is the return and exchange policy?

    ANS. You will receive your refund as quickly as possible in line with our return and exchange policy, minus a 10% service charge off the total amount.

    Q6. Are your leather jackets limited edition or regularly restocked?

    ANS. A handful of our genuine leather jackets are limited edition, while others are standard stock. Limited edition jackets are explicitly stated on their product pages as such. We strive to supply popular styles regularly.

    Q7. Do you offer any warranty on your leather jackets?

    ANS. We guarantee the quality of our items. Many of our leather jackets include a manufacturer’s warranty against material and workmanship faults. Specific warranty information is available on every jacket’s product detail page or in the product paperwork that comes with your purchase.

    Q8. Can I cancel or modify my order after it has been placed?

    ANS. We make every effort to process and dispatch orders as soon as possible. Please contact us as soon as possible if you desire to cancel or amend your order. While we cannot guarantee revisions once the purchase has been finalized, we will do everything possible to accommodate your request.

    Q9. Can I return a customized leather jacket?

    ANS. We apologize that we are unable to process refunds on customized leather jackets. Because these jackets are custom-made for each individual, they cannot be refilled or resold. Before placing a customized jacket order, we recommend carefully checking the size guide and product specifications.

    Q10. What is your privacy policy regarding customer information?

    ANS. We take client privacy seriously and have rigorous privacy rules in place. Personal information gathered throughout the buying process is securely protected and used only for order fulfillment and correspondence. Except as needed for order processing or regulatory compliance, we never disclose customer information with other parties.

    Q11. How long does the shipping process take?

    ANS. Yes, in fact. We’ll handle your request within ten to fifteen business days. The staff will work closely with you to ensure that our services are accurate and of the highest quality.

    Q12. Does free shipping apply to all countries?

    ANS. Yes! Free Shipping applies to all countries. We are glad to offer this inclusive service to ensure an effortless and cost-effective experience for our customers worldwide.

    Q13. Do we offer expedited shipping?

    ANS. No, we do not offer expedited shipping for now. Our team appreciates your understanding and will request you to go through our standard shipping options for timely delivery.

    Q14. How can I see the progress of my order tracking?

    ANS. When your order ships, you will receive an email with a tracking number. Using that, you can trace the location and status of your order.

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