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    Return & Exchange Policy

    Return & Exchange Policy

    A refund and exchange policy is a must for the customers as well as the organization, it’s a sigh of relief for the customers in multiple cases. There are our rules and procedures for returning or exchanging a product that a customer has purchased from us. We consider it our duty to deliver the best service and to make sure they get what they want. In case of any difficulty like getting something defective, getting a different product, or if the color of the product you have ordered doesn’t match the one you got. These are all exemplary cases in which you can undoubtedly contact us and we will be there for you to facilitate you in anyhow we can.

    RETURN POLICY:

    We have a very straightforward return policy which is stated below:

    • We will not be accepting any customized product returns nor will we exchange them, you can avail of our customized products in customization you design, select size and color according to your preference so we can’t change that.
    • You can return your purchased item within 20 days and after that, you cannot avail of this opportunity.
    • We provide 24-hour customer service and you can contact them for any queries our customer support center will do its best to help and guide you along the way.

    PROOF OF PURCHASE:

    We will provide return and exchange services for the ones who have proof that they have purchased the product from our websites such as a receipt or order confirmation so that we get to know that it’s authentic, we need this as a security of our organization or this would make a lot of trouble for us and you as well because without validation we won’t be able to help you.

    PRODUCT’S CONDITION:

    The products you want to exchange or return should be in the shape and form they were when you received them. They should be

    • Unused
    • Undamaged
    • In its original packaging, with all the accessories if there were any
    • Tags along with the product

    REFUND AND EXCHANGE OPTIONS:

    Searching for the safest and most reliable way to make a return? The Movie Jackets offers a super-friendly refund policy with a hassle-free procedure.

    • We will handle the process if you plan on returning an item to us for a refund and would like to mail it back. Customer will borne the shipping cost of the return, but the rest of the procedure will be handled by our team.
    • Want to switch to a different jacket size or style? The team of Movie Jackets will handle the extensive procedure to help you find the perfect size without any inconvenience.
    • Custom-made sizes fit only to your distinct preferences, and it might not be the perfect match for other wearers. Therefore, we won’t be able to accept returns or exchange for custom-made sizes.
    • Double-check that the item for which you have requested a return has an order number attached to it. Add the order number to the return address to guarantee a simple and easy transaction.
    • We guarantee, you won’t have to wait long for the return. After the item arrives at our warehouse, we will exchange them within 5 to 10 working days.
    • For confirmation, you can expect an email from our friendly customer service team. If you have applied for a refund, your charges will be reimbursed before you know it.

    We appreciate you choosing The Movies Jackets, and if there’s anything you need, our Customer Service team is ready to assist you with every query you have regarding the return/exchange policy.

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